Desktop Engineering Position

1 week ago

Sydney, New South Wales, Australia beBeeCareer Full time $90,000 - $120,000

Optimize Your Career with a Desktop Support Role

This exciting opportunity is perfect for those who enjoy working in a fast-paced environment and are eager to develop their skills. As an experienced End User/Desktop Support Engineer, you will provide face-to-face support to end-users and be responsible for troubleshooting software and hardware issues.

Main Responsibilities:

  • User onboarding & offboarding, password resets via Azure Active Directory
  • Troubleshoot software and hardware issues and provide solutions in a timely manner
  • Assist with basic network and security setup and maintenance
  • Document support incidents and solutions in a ticketing system using ServiceNow or similar
  • Perform routine maintenance and updates to computer systems

Requirements:

  • MUST BE BASED IN SYDNEY
  • 3+ years of experience in level 1-2 desktop support role
  • Strong technical skills in Windows operating systems and Microsoft O365
  • Good understanding of networking aspects such as DNS, DHCP, TCP/IP
  • ITIL Foundation Certificate (or equiv. experience)
  • Excellent Customer Service and Communication Skills:
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
    • Work a rotating roster onsite in Parramatta Monday to Friday between 9am - 6pm

Benefits:

  • Close to public transport
  • Strong investment in training and upskilling
  • Exceptional working environment and culture with great development opportunity
  • Fast-paced environment with supportive leadership

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