Desktop Support Engineer

At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

CSR are in the process of a digital revolution and a new opportunity for a Desktop Support Engineer to join our team based in North Ryde. This business-critical position will be responsible for providing effective and efficient support to users within the business as well as IT asset management, desktop, network and infrastructure maintenance to CSR. Reporting to the Infrastructure Ops & Support Manager this position will be the Desktop Support contact for multiple sites and to prioritise and work autonomously.

• Manage CSR's IT asset lifecycle including forecasting asset requirements, purchasing aligned to business needs and on-time deployment of equipment to end users, including replacement of hardware in line with CSR policies.
• Escalation point for Help Desk Support for diagnosis and technical solutions. Including troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
• Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
• Lead and deliver project activities including hardware rollouts, data migrations, software deployments, site migrations and business acquisition/divestment activities.
• Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
• Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
• Manage end-to-end IT requirements for the Executive Leadership Team

• Minimum 2 years' experience in a similar position.
• A customer-focused approach to exceeding customer expectations, including strong written, verbal and interpersonal skills.
• Hold a valid non provisional driver's licence.
• Ability to establish effective working relationships.
• Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
• Certification in Microsoft Windows Desktop Operating System or related technologies.
• Strong decision making, problem solving and analytical skills.
• Self-motivator, with the experience of working autonomously.
• Excellent organisational and time management skills.
• Ability to manage a high level of ticket volumes whilst adhering to KPIs and SLAs.

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

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We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you

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