Desktop Engineer

3 weeks ago

Sydney, New South Wales, Australia W Solutions Co Full time
Overview

Desktop Engineer contract position for a leading retail brand. Provide Level 1 and some Level 2 support across MS/Windows technologies and environments. Support hardware and software over phone, email, and face-to-face.

Responsibilities
  • Participate in technology department projects and diagnose issues in the network and desktop environment under IT Management direction.
  • Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
  • Install, configure, and repair standard desktop configuration images on laptops/desktops.
  • Administer desktop computer support including hardware and software installation and configuration.
  • Provide day-to-day desktop support, hardware/software installation and troubleshooting.
  • Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
  • Use remote desktop tools to monitor, shadow, and troubleshoot issues with field devices.
  • Perform remote and off-site support for various clients to provide network, desktop, and phone support.
Qualifications
  • Ideally graduated with an IT degree/diploma/certificate
  • Experience providing Level 1 and 2 support and working in a small team
  • Experience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
  • Strong work ethic, communication skills, and willingness to learn
  • Proactive attitude with accountability and a desire to progress in your career
Job Details
  • Employment type: Contract
  • Location: Thornleigh, Sydney
  • Hours: 5 days in the office
  • Pay: up to $45/hr inc super
  • Duration: 3 months with extension potential
  • Industry: IT Services and Retail (enterprise client)

Experience with POS terminals is highly regarded.


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