Senior Customer Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000

Delivering top-notch support to drive business success is a key responsibility of this role.

Job Summary

This position involves providing exceptional assistance to customers, ensuring timely resolution of issues and maintaining accurate records. As part of a collaborative team, you will work closely with colleagues to achieve shared goals.

Key Responsibilities

  • Respond promptly to customer inquiries and resolve problems efficiently.
  • Adhere to SLA response and resolution time requirements for optimal customer satisfaction.
  • Escalate unresolved issues through the appropriate channels in a timely manner.
  • Develop and maintain operational documents for assigned clients.
  • Take ownership of customer issues until resolved or escalated.

About the Team

You will be working within a dynamic complex role as part of an accomplished team in a collaborative atmosphere.

Requirements

  • A minimum of 4 years' experience in IT support as a service desk engineer or desktop engineer, with at least 1 year at a senior level involving VIP and senior management support.
  • Excellent verbal and written communication skills.
  • ITIL Foundation certification is desirable.

  • Senior Customer Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $79,188 - $91,409

    ">Senior Customer Support SpecialistWe're seeking a highly skilled Senior Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our customers.Key Responsibilities:Provide training and coaching to junior support staff.Act as the primary point of contact...

  • Senior IT Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeIT Full time $90,000 - $120,000

    We are seeking a skilled professional to join our team as a Senior IT Support Specialist. This key role is part of our IT infrastructure and Operations division, working closely across the organization to deliver change that matters to customers and employees.Your ResponsibilitiesInvestigate and resolve technical issues on our Edge platform.Follow...

  • Senior Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Full time $70,000 - $92,000

    Senior Support SpecialistWe are seeking a Senior Support Specialist to provide direct care and domestic assistance duties, as well as social support and transport as required for clients.Key Responsibilities:Ensure client rights and needs are incorporated in all aspects of care and daily livingWork within a multidisciplinary team to provide effective support...

  • Customer Support Specialist

    6 days ago

    Melbourne, Victoria, Australia The Toro Company Full time

    OverviewJoin to apply for the Customer Support Specialist - Parts role at The Toro Company. Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our team in Braeside, VIC. You will support our parts equipment customers across golf, sports fields, construction, and commercial sectors.If you thrive in a fast-paced environment and...

  • Customer Support Specialist

    3 days ago

    Melbourne, Victoria, Australia The Toro Company Full time

    OverviewJoin to apply for theCustomer Support Specialist - Partsrole atThe Toro Company. Toro Australia is seeking a dedicatedCustomer Support Specialist - Partsto join our team in Braeside, VIC. You will support our parts equipment customers across golf, sports fields, construction, and commercial sectors.If you thrive in a fast-paced environment and enjoy...

  • Customer Support Specialist

    6 days ago

    Melbourne, Victoria, Australia The Toro Company Full time

    OverviewJoin to apply for the Customer Support Specialist - Parts role at The Toro Company. Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our team in Braeside, VIC. You will support our parts equipment customers across golf, sports fields, construction, and commercial sectors.If you thrive in a fast-paced environment and...

  • Senior Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $150,000 - $170,000

    \Senior Support Specialist\The role of Senior Support Specialist is to provide expert-level support to various stakeholders within the Department's Families portfolio. This specialist will be responsible for implementing and managing support processes, ensuring timely communication with users, and driving problem prevention methods to improve service...

  • Junior Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia BlueRock Full time

    Junior Customer Support Specialist - Workflow MaxJunior Customer Support Specialist - Workflow MaxGet AI-powered advice on this job and more exclusive features.As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You...

  • Junior Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia BlueRock Full time

    Junior Customer Support Specialist - Workflow MaxJunior Customer Support Specialist - Workflow MaxGet AI-powered advice on this job and more exclusive features.As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You...

  • Senior Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $55,000 - $74,000

    Job Title: Senior Customer Service OfficerWe are seeking a skilled and experienced professional to join our team as a Senior Customer Service Officer. As a key point of contact for escalated Tier 1 queries, you will deliver a proactive and personalised customer experience, ensuring customers receive advice and solutions that optimise business outcomes.About...