Junior Customer Support Specialist

1 day ago


Melbourne, Victoria, Australia BlueRock Full time
Junior Customer Support Specialist - Workflow MaxJunior Customer Support Specialist - Workflow Max

Get AI-powered advice on this job and more exclusive features.

As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and continuous improvement.

As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and continuous improvement.

Key Duties

Customer Support & Interaction

  • Respond quickly and courteously to customer enquiries via email or phone, adhering to agreed SLAs.
  • Deliver accurate information about our products and solutions, helping customers resolve basic to moderately complex issues.
  • Triage customer tickets, escalating more complex issues to senior team members when required.
  • Maintain a positive, customer-focused attitude in all interactions
  • Log interactions and solutions accurately in the support ticketing system.

Product & Knowledge Management

  • Stay up-to-date with WorkflowMax features, processes, and updates.
  • Assist in updating support documentation and FAQs as needed.
  • Participate in internal training sessions to expand product knowledge and customer service skills

Team Collaboration & Continuous Improvement

  • Collaborate with colleagues across support, product, and success teams to solve customer queries and improve service delivery.
  • Provide feedback from customer interactions to support continuous improvement efforts
  • Suggest ideas to enhance the customer experience and streamline support processes.
Requirements
  • Basic understanding of service-based business processes (advantageous).
  • Willingness to quickly learn about job management software (training provided).
  • Effective written and verbal communication skills.
  • Ability to build rapport with customers and team members.
  • Collaborative and approachable with a positive attitude.
  • Strong attention to detail; diligent in following documented processes. Experience
  • Prior experience in a customer service or contact centre role (preferred but not essential).
  • Experience using helpdesk or CRM software (desirable).
  • Proficiency in Microsoft Office or Google Workspace. Interpersonal Attributes
  • Customer-centric and empathetic approach.
  • Willingness to learn and develop new skills.
  • Positive, adaptable mindset with a desire to contribute to team success.
  • Reliable and punctual, willing to occasionally work outside standard hours if needed.
  • Ability to work well both independently and as part of a distributed team.
Benefits
  • ,Competitive salary and regular performance bonuses
  • Comprehensive paid training and ongoing development
  • Opportunities for career growth and promotion
  • Supportive, inclusive, and fun team culture
  • Paid annual leave and additional personal leave
  • Employee rewards and recognition programs
  • Modern office space with free coffee/snacks
  • Access to mentoring and coaching
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesNon-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at BlueRock by 2x

Sign in to set job alerts for "Customer Support Specialist" roles.

Melbourne, Victoria, Australia 1 week ago

Ecommerce Customer Service Representative - Casual

Melbourne, Victoria, Australia 1 week ago

Customer Relations | Full Time | Melbourne

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia A$37.13-A$ weeks ago

Essendon, Victoria, Australia 1 month ago

Southbank, Victoria, Australia A$55,000.00-A$70, weeks ago

Carlton, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia A$74,360.00-A$74, month ago

South Melbourne, Victoria, Australia A$65,000.00-A$70, month ago

Dandenong South, Victoria, Australia 3 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75, month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Richmond, Victoria, Australia 21 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Southbank, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 3 days ago

Truganina, Victoria, Australia A$50,000.00-A$70, weeks ago

Melbourne, Victoria, Australia 1 week ago

South Wharf, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

Hoppers Crossing, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia BlueRock Full time

    Junior Customer Support Specialist - Workflow MaxJunior Customer Support Specialist - Workflow MaxGet AI-powered advice on this job and more exclusive features.As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You...


  • Melbourne, Victoria, Australia BlueRock Full time

    As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and...


  • Melbourne, Victoria, Australia BlueRock Full time $60,000 - $80,000 per year

    As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and...

  • Senior CRM Specialist

    14 hours ago


    Melbourne, Victoria, Australia Junior Adventures Group Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Junior Adventures Group provided pay rangeThis range is provided by Junior Adventures Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrDirect...

  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...

  • Senior CRM Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Junior Adventures Group AU Full time

    Junior Adventures Group AU provided pay rangeThis range is provided by Junior Adventures Group AU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$100,000.00/yrThe Senior CRM/Email Marketing Specialist will play a critical role in supporting the implementation of a new...


  • Melbourne, Victoria, Australia MyIntegra Full time

    Join to apply for the Junior Account Specialist role at MyIntegra3 days ago Be among the first 25 applicantsJoin to apply for the Junior Account Specialist role at MyIntegraGet AI-powered advice on this job and more exclusive features.This range is provided by MyIntegra. Your actual pay will be based on your skills and experience — talk with your recruiter...


  • Melbourne, Victoria, Australia MyIntegra Full time

    Join to apply for the Junior Account Specialist role at MyIntegra3 days ago Be among the first 25 applicantsJoin to apply for the Junior Account Specialist role at MyIntegraGet AI-powered advice on this job and more exclusive features.This range is provided by MyIntegra. Your actual pay will be based on your skills and experience — talk with your recruiter...


  • Melbourne, Victoria, Australia LION Digital Full time

    JUNIOR ECOMMERCE EMAIL MARKETING SPECIALISTJoin to apply for the JUNIOR ECOMMERCE EMAIL MARKETING SPECIALIST role at LION Digital JUNIOR ECOMMERCE EMAIL MARKETING SPECIALISTJoin to apply for the JUNIOR ECOMMERCE EMAIL MARKETING SPECIALIST role at LION Digital Get AI-powered advice on this job and more exclusive features.We are looking for a junior email...


  • Melbourne, Victoria, Australia University Engineers' Club Full time

    Junior Billing Specialist role supporting billing and receivables in a global SaaS company with a hybrid work model in Melbourne.Your RoleKey responsibilities include:Assist with generating and reviewing customer invoicesSupport the accounts receivable process, including payment tracking and reconciliationsRespond to internal and customer queries related to...