Customer Support Specialist

4 days ago

Melbourne, Victoria, Australia The Toro Company Full time

Overview
Join to apply for the
Customer Support Specialist - Parts
role at
The Toro Company
. Toro Australia is seeking a dedicated
Customer Support Specialist - Parts
to join our team in Braeside, VIC. You will support our parts equipment customers across golf, sports fields, construction, and commercial sectors.
If you thrive in a fast-paced environment and enjoy building strong relationships, this role is for you.
What's In It For You?
Extensive training and development opportunities to grow your skills and advance your career within Toro.
A collaborative environment where customer satisfaction is the top priority.
Engagement with a diverse customer base, from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
A stable and supportive work schedule (Part-time, Monday to Friday, 27.5 hours) with a market-leading company that values its employees.
What Will You Do?
Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
Communicate effectively with customers, process orders, handle credits and returns, and provide product advice to maximise sales opportunities.
Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.
Handle customer complaints professionally, ensuring swift resolutions while maintaining strong business relationships.
What Do You Bring?
At least two years' experience in a customer service role within a fast-paced environment.
Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
Proficiency in Microsoft Office and excellent numeracy and literacy skills.
SAP experience is desirable but not essential; willingness to learn is more important.
Highly organised and proactive approach, with the ability to adapt to changing situations and priorities.
We encourage applications from candidates of all backgrounds, abilities, and experiences. Toro celebrates diversity and is committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. Our workplace values people and performance, ethics, trust, and respect.
How To Apply?
Please note that shortlisting begins as soon as possible, so early submission of your application is encouraged. If you wish to join a market-leading company with strong people values, please apply to the Human Resources department via our careers page: AUS1.
Only shortlisted candidates will be contacted.
Details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Machinery Manufacturing
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