Customer Service Operations Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeCoordinate Full time $72,190 - $96,150

Job Summary:

The Customer Service Operations Coordinator is responsible for ensuring the daily maintenance and dispatch of technicians and sub-contractors to achieve service, productivity, efficiency and required transactional standards.

Key Responsibilities:

  • Collaborate closely with Operations Managers on service technicians' work schedules and rosters
  • Organise and schedule technicians' workload - book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns, to maximise productivity and reduce downtime
  • Arrange sub-contractors (works, upgrades, quotes and approving invoices)
  • Generate purchase orders from PMs for sub-contractors
  • Liaise with clients/customers regarding expected installation and service call out timeframes and follow-up
  • Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner
  • Organise job upgrades for key accounts
  • Update systems with job status
  • Archive and document management, ensuring records are accurate
  • Assist with inventory management when required
  • Administrative duties (including typing of quotes, answering phones, filing etc.)
  • Deal with various tasks that may arise from time to time

Requirements:

  • A minimum of 1-3 years' experience in a similar customer service position
  • Knowledge of the maintenance and service processes
  • Geographic knowledge of area
  • Technical understanding including product knowledge
  • Excellent customer service and professional communication and phone manner
  • Attention to detail
  • Computer skills including MS Office suite

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