Retail Training Development Specialist
4 days ago
About Frontline Recruitment
Frontline Recruitment is among Australia's largest and most trusted retail groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.
Our Mission
We aim to help people with better ways to live, learn, work, and play. We strive to dominate the tech and entertainment sector, expand our customer base, and empower our team to provide top-notch service.
Job Title: Store Training & Development Lead
Salary Estimate: $80,000 - $110,000 per annum (depending on experience)
About the Role
The successful candidate will play a pivotal role in fostering a culture of high performance and exceptional customer experiences throughout the store. The primary responsibility will be to ensure that every interaction reflects our commitment to quality products and services.
Main Responsibilities:
- Onboarding and Induction: Oversee and facilitate the onboarding process for new team members, ensuring they acclimate quickly and effectively.
- Product Training Programs: Design and lead comprehensive training sessions focused on existing and emerging product categories, equipping sales teams with in-depth product knowledge.
- Customer Service Excellence: Model and coach exemplary customer service standards throughout the entire sales process.
- Training Resources: Leverage all available training materials, tools, and resources to enhance the overall training experience.
- Collaborative Operations: Work closely with colleagues to support smooth execution of day-to-day store operations.
What We Offer
A Monday to Friday roster offering work-life balance, growth, and progression opportunities within a dynamic and supportive team environment.
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