Senior Training and Professional Development Specialist
2 weeks ago
**Foster a Culture of Excellence in Retail**
Frontline Recruitment seeks a highly skilled Training and Development Lead to drive exceptional customer experiences and high-performance culture across the store. As the primary point of contact for onboarding and induction, you will facilitate a seamless transition for new team members, ensuring they acclimate quickly and effectively.
**Product Training and Sales Enablement**
You will design and lead comprehensive training sessions focused on both existing and emerging product categories, empowering the sales team with in-depth product knowledge to confidently demonstrate and sell. Your leadership will inspire the team to exceed customer expectations at every opportunity.
**Customer Service Excellence**
You will model and coach exemplary customer service standards throughout the sales process, leveraging all available training materials, tools, and resources to enhance the overall training experience.
**Key Responsibilities**
- Develop and implement comprehensive onboarding and induction programs
- Design and lead training sessions on product categories and sales enablement
- Coach and mentor team members on customer service excellence
- Leverage training resources to enhance the overall training experience
**About Frontline Recruitment**
As a leading retail recruitment agency, Frontline Recruitment specializes in placing top talent in consumer electronics, home entertainment, small appliances, and white goods. We are committed to helping our clients achieve their business objectives and empowering our team members to deliver exceptional results.
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