Customer Service Excellence Manager, Super Retail Group

3 hours ago


Tamworth, New South Wales, Australia Super Retail Group Full time

At Super Retail Group, we are driven by a passion for delivering exceptional customer experiences. As our new Assistant Store Manager, you will be an integral part of our team, leading the way in guiding colleagues to attain excellence in customer service and sales.

The role requires an experienced retail people leader who is confident in setting goals and targets with their team and managing their success on a regular basis.

You will have a strong understanding of visual merchandising of fashion/apparel and work with the team to ensure the store is always well presented, tidy and engaging for customers.

We model exceptional customer service, and as a key member of the management team, you will be expected to coach others to deliver the same level of service.

You will have the ability to resolve complaints and queries in a professional manner and prioritize the safety of our customers and team members.

We offer a competitive salary of AU$70,000 - AU$90,000 per annum, depending on experience, plus benefits including a comprehensive training program, opportunities for career growth and development, and a supportive work environment.

In this dynamic and challenging role, you will be responsible for driving sales growth, improving operational efficiency, and enhancing the overall customer experience. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

  • AU$70,000 - AU$90,000 per annum
  • Comprehensive training program
  • Opportunities for career growth and development
  • Supportive work environment


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