User Experience Strategist

6 days ago


Melbourne, Victoria, Australia Mana Ventures Full time

We're looking for a User Experience Strategist to join our team at Mana Ventures. As a key member of our Close the Loop Group, you'll play a crucial role in amplifying user voices throughout our organization.

Your primary responsibilities will include:

  • Understanding User Feedback: Analyze qualitative and quantitative user feedback data from various channels, including support tickets, in-product surveys, and social media feedback.
  • Informing Product Decisions: Work closely with Product, Design Experience, Generative AI, and Content & Discovery teams to ensure user feedback directly influences product decisions.
  • Developing Storytelling Narratives: Create compelling narratives that drive alignment and action among cross-functional teams.
  • Collaborating with Stakeholders: Partner with key stakeholders, run workshops, and develop storytelling decks to align teams on priorities and product roadmaps.

To succeed in this role, you'll need:

  • A minimum of 3-5 years of experience in Voice of the Customer, Customer Experience, or Customer Insights, with a proven track record of turning user insights into actionable outcomes.
  • Excellent communication skills and the ability to rally cross-functional teams to align on priorities and drive impact.
  • Strong user empathy and the ability to advocate for users, understanding the why behind the what to uncover root causes of product issues or requests.
  • A product-focused mindset, with the ability to collaborate with technical teams to translate insights into product decisions.

Mana Ventures offers a range of benefits, including equity packages, an inclusive parental leave policy, an annual Vibe & Thrive allowance, and flexible leave options that support your well-being and career growth.

Please note that interviews are conducted virtually.



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