Airline Support Specialist

1 day ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $87,000 - $93,000
Job Title: Airline Support Specialist

The successful candidate will be responsible for delivering exceptional customer experiences to airline passengers.

Key Responsibilities:
  • Greet customers warmly at check-in and process their travel documents.
  • Assign seats, issue boarding passes and baggage reclaim vouchers, and assist with gate boarding procedures.
  • Marshal passengers and manage disruptions as needed.
Requirements:
  • Safety Awareness: Demonstrate a proactive approach to safety, ensuring compliance with all protocols.
  • Attention to Detail: Maintain a high level of accuracy in all tasks.
  • Team Collaboration: Work effectively within a team, displaying strong interpersonal skills and a collaborative mindset.
  • Punctuality and Reliability: Show reliability and punctuality, committing to scheduled shifts.
  • Adaptability: Adapt to changing priorities and conditions in a dynamic environment.
  • Cultural Sensitivity: Be considerate and empathetic towards others, treating everyone with dignity and respect.
  • Language Skills: Proficiency in any second language is advantageous.
Benefits:
  • Competitive pay rates.
  • 12% Superannuation contributions.
  • Shift penalties for early morning, evening, and overnight shifts.
  • Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).
  • Company-provided uniform.
  • Comprehensive paid training and enrolment in a Cert III course.
  • Fatigue management strategies.
  • Rosters published two weeks in advance, offering flexibility for work/life balance.
  • Opportunities for internal promotions and secondments.
  • A supportive Employee Assistance Program.

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