Travel Support Specialist

2 days ago

Gold Coast, Queensland, Australia beBeeTravel Full time $40,000 - $60,000

Job Summary

We are seeking a friendly and dependable travel support agent to assist clients with their travel questions, troubleshoot issues, and help manage reservations.

In this role, you'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

Main Responsibilities:

  • Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
  • Help clients with new bookings, itinerary changes, cancellations, and travel updates.
  • Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
  • Maintain detailed records of client communications, booking changes, and resolutions provided.
  • Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
  • Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
  • When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
  • Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Key Qualifications:

  • Previous customer service or support experience is preferred.
  • Strong written and verbal communication skills.
  • Calm under pressure and solution-focused.
  • Comfortable using online tools, booking platforms, and CRM systems.
  • Self-motivated and able to manage time efficiently in a remote setting.
  • Passion for helping others and an interest in travel.
  • Bilingual is a plus, but not required.

Benefits:

  • 100% remote work environment - work from home or while traveling.
  • Flexible scheduling with part-time or full-time options.
  • Travel discounts and perks through industry partnerships.
  • Supportive team environment with training provided.

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