Claims Support Specialist

1 week ago


Parramatta Park, Queensland, Australia EML (Employers Mutual Limited) Full time

About Us

EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey.

We foster a culture that values collaboration, respect, and integrity, where everyone feels valued and supported. Our goal is to provide exceptional service to our customers and stakeholders while maintaining a positive work environment.

The Role

We are seeking a Claims Support Specialist to join our diverse team based in Parramatta. As part of our team, you will play a crucial role in supporting our claims teams to help people get their lives back. You will be responsible for contacting providers and customers via phone for clarification and follow-up of information, as well as working effectively as a member of our team and actively demonstrating the EML values and culture.

About You

We are looking for a positive and enthusiastic individual with a great attitude and eagerness to learn new skills. You may have previous customer service, hospitality, or retail experience, and possess excellent communication skills, both written and verbal. You will be a team player who likes to work collaboratively and can also work independently. If you have a high energy level and are eager to develop your skills and career, we encourage you to apply.

Key Responsibilities

  • Contact providers and customers via phone for clarification and follow-up of information
  • Work effectively as a member of our team and actively demonstrate the EML values and culture
  • Collate documentation from our claim files for our internal or external stakeholders
  • Build and maintain internal and external relationships within EML

About Us

EML is committed to maintaining a workplace where everyone feels valued and supported. We offer a range of benefits, including flexible working arrangements, competitive salary and benefits, and opportunities for career development and growth.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your relevant skills and experience.



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