Customer Situation Resolution Specialist

4 days ago

Sydney, New South Wales, Australia beBeeescalation Full time $100,000 - $140,000
Job Overview

Civica is a leading provider of software solutions for public services worldwide. As a Critical Escalation Manager, you will be responsible for managing critical customer situations from start to finish, ensuring transparency and positive outcomes.

This role requires strong communication and negotiation skills, with experience engaging senior stakeholders. You will work closely with cross-functional teams to deliver timely and effective solutions, while also identifying root causes and improvement areas.

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