Customer Resolution Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomerResolution Full time $60,000 - $90,000

About the Customer Resolution Role

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We are seeking an experienced customer service professional to join our team as a skilled problem-solver. This is an exciting opportunity for someone with experience in FMCG or logistics who can effectively resolve customer credit claims and other related issues.

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Main Responsibilities:

  • Investigate and resolve complex customer complaints in a timely manner.
  • Analyse data from Salesforce and legacy systems to identify root causes of customer issues.
  • Maintain ownership of enquiries until they are resolved, ensuring high levels of customer satisfaction.
  • Liaise with logistics personnel to facilitate the return of goods and implement efficient solutions.
  • Source proof of delivery and pick-ups, investigating any discrepancies that may arise.
  • Responsible for resolving warranty and quality control claims, working closely with relevant stakeholders.
  • Support cash and collections teams by providing expert advice and guidance.
  • Excellent communication skills, including strong verbal, written and listening abilities.
  • At least 1-2 years' experience in a similar customer resolution role, demonstrating a track record of success.
  • Able to take ownership of problems and make informed decisions, utilising initiative and resourcefulness.

Desirable Skills and Qualifications:

  • Demonstrate sound investigative skills, with a keen eye for detail and ability to analyse complex information.
  • Have a solid understanding of logistics and warehouse operations, with the ability to adapt quickly to changing situations.
  • Familiarity with Salesforce would be highly advantageous, but not essential.

This is a temporary contract position with a strong possibility of extension. If you have a passion for delivering excellent customer service and are looking for a new challenge, we encourage you to apply.

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