Chief Customer Resolution Specialist

6 days ago

Sydney, New South Wales, Australia beBeeEscalation Full time $123,072 - $153,168

At the forefront of information management innovation, we are shaping the future with creativity and expertise at our core.

The Opportunity

We seek a seasoned Problem-Solver to join our Mission Control Center. This role requires a unique blend of strategic coordination, executive communication, and customer relationship management.

You will serve as the central coordinator, aligning internal teams, managing complex communication streams, and working directly with customers to define priorities and agree on success criteria.

  • Representing customer interests by ensuring their voice, priorities, and expectations are represented in every step of the resolution process
  • Serving as the primary escalation point for high-severity incidents, working directly with customer executives and internal leaders to coordinate rapid resolution
  • Establishing rapport and credibility with both technical and executive stakeholders, internally and externally
  • Communicating clearly and confidently under pressure, providing timely updates and actionable insights across audiences

Requirements:

  • Minimum of 3-5 years of experience with enterprise-level customers in a technical support or escalation management role
  • Demonstrated ability to manage high-pressure, high-stakes customer situations with professionalism, focus, and resilience
  • Strong conflict resolution skills and the ability to de-escalate challenging scenarios
  • Exceptional organizational and time management skills to manage multiple concurrent escalations

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