Maintenance Specialist

2 weeks ago

Canberra, ACT, Australia beBeeServiceTechnician Full time $60,000 - $70,000
Key Responsibilities

The primary objective of the Service Technician role is to oversee the Return Merchandise Authorization (RMA) process.

Main Duties:

  • Receiving and prioritizing RMA components based on business needs for inspection.
  • Inspecting and testing RMA components to confirm acceptance or non-acceptance of warranty.
  • Repairing components when financially viable.
  • Coordinating with manufacturers for RMA's.
  • Arranging shipping of RMA's to manufacturers.
  • Receiving RMA's from manufacturers and confirming repair or replacement has occurred.
  • Updating documentation to track RMA status for business purposes.
  • Returning repaired or replacement stock to Spare Parts inventory.
  • Returns refurbished or repaired product to Customers or Distributors.
  • Disposing or recycling unrepairable components.
  • Refurbishing returned components for use as Spare Parts as directed.
  • Analyzing RMA activity to understand failure rates, repair rates, and advise on systemic faults.

About You:

  • We seek individuals with a High School Certificate and further study in a related field.
  • Proficiency in MS Office suite products.
  • Understanding of and willingness to comply with relevant WH&S requirements.
  • Excellent interpersonal communication skills, including explaining technical concepts to a non-technical audience.
  • Practical understanding of network technology.
  • Technical and fault-finding skills.
  • Demonstrated problem-solving skills.
  • Strong attention to detail.
  • Innovative and analytical mindset.

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