Animal Shelter Support Officer

6 days ago


Ballarat, Victoria, Australia City of Ballarat Full time

**Job Summary:**

The City of Ballarat is seeking a highly motivated and customer-focused individual to join our team as a Receptionist at the Ballarat Animal Shelter. As a key member of our team, you will be responsible for providing exceptional front-line customer service to the public, while also providing administrative support to operational needs of the shelter.

**Key Responsibilities:**

  • Providing high-quality customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner
  • Processing payments and other monetary transactions required in business processes for adoptions, reclaims, and shire invoicing
  • Assisting in animal attendant duties when required, including handling animals and preparing them for adoption or rehoming
  • Maintaining accurate records and reports, and performing administrative tasks as required

**Requirements:**

  • Demonstrated experience working in a fast-paced, emotive environment, with excellent interpersonal and communication skills
  • Ability to work independently and as part of a team, with strong problem-solving and time management skills
  • Knowledge and understanding of legislation associated with the administrative requirements, specifically within the animal industry
  • Demonstrated experience with companion animals, and ability to work safely and humanely around animals
  • Driver's license and ability to perform some out-of-hours work


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