Animal Shelter Support Officer
6 days ago
**Job Summary:**
The City of Ballarat is seeking a highly motivated and customer-focused individual to join our team as a Receptionist at the Ballarat Animal Shelter. As a key member of our team, you will be responsible for providing exceptional front-line customer service to the public, while also providing administrative support to operational needs of the shelter.
**Key Responsibilities:**
- Providing high-quality customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner
- Processing payments and other monetary transactions required in business processes for adoptions, reclaims, and shire invoicing
- Assisting in animal attendant duties when required, including handling animals and preparing them for adoption or rehoming
- Maintaining accurate records and reports, and performing administrative tasks as required
**Requirements:**
- Demonstrated experience working in a fast-paced, emotive environment, with excellent interpersonal and communication skills
- Ability to work independently and as part of a team, with strong problem-solving and time management skills
- Knowledge and understanding of legislation associated with the administrative requirements, specifically within the animal industry
- Demonstrated experience with companion animals, and ability to work safely and humanely around animals
- Driver's license and ability to perform some out-of-hours work
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