Customer Service Representative

4 days ago


Ballarat, Victoria, Australia City of Ballarat Full time
About the Role

The City of Ballarat is seeking a highly motivated and empathetic Receptionist to provide exceptional customer service at the Ballarat Animal Shelter.

As the first point of contact for customers, you will be responsible for providing accurate and timely information, handling transactions, and assisting with administrative tasks.

You will work closely with the shelter team to ensure a smooth operation and contribute to the overall success of the facility.

Key Responsibilities:

  • Provide front line customer service to clients, including answering queries and resolving issues
  • Process payments and handle monetary transactions related to adoptions, reclaims, and shire invoicing
  • Assist with animal attendant duties as required and perform other administrative tasks
  • Contribute to the development and implementation of procedures to improve customer service and operational efficiency

Requirements:

  • Demonstrated experience working in a fast-paced, emotive environment with excellent interpersonal and communication skills
  • Ability to work effectively in a team setting and build strong relationships with internal and external stakeholders
  • Knowledge of animal welfare legislation and policies, or willingness to learn
  • Basic computer skills and ability to use Microsoft Office software


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