Director of Client Experience

2 days ago

Australia beBeeClientExperience Full time $90,000 - $120,000

Job Title: Director of Client Experience

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We are seeking a highly motivated and experienced Director of Client Experience to join our dynamic team. As a key member of our organization, you will play a critical role in driving customer satisfaction and retention through exceptional service and follow-up.

 

Key Responsibilities:

  • Boost customer satisfaction and retention by maintaining a high Net Promoter Score through exceptional service and follow-up.
  • Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to partners and managing follow-up surveys.
  • Ensure data accuracy in all customer interactions and prepare timely performance reports.
  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
  • Stay informed on platform changes, product updates, and market trends to provide expert guidance to clients and partners.

 

Required Skills and Qualifications:

  • 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or a related field.
  • Strong communication skills with a customer-first approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organisational skills and the ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

 

What We Offer:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package including health insurance, superannuation, and annual leave.

 

How to Apply:

Please submit your resume and cover letter to us. We look forward to hearing from you

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