Client Experience Coordinator

2 weeks ago

Australia beBeeCare Full time $60,000 - $80,000
Client Liaison Officer Job Description

This is a dynamic role that involves delivering exceptional in-home care and support services to clients across the region. The Client Liaison Officer plays a crucial part in ensuring a seamless client experience by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery.

Key Responsibilities:
  • Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
  • Handle daily client inquiries, feedback, and complaints with professionalism and care.
  • Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
  • Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
  • Approve the supply of medical devices and aids, coordinate with suppliers to meet client needs.
  • Collaborate with the accounts department to ensure accurate billing aligned with care plans.
  • Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.
  • Stay informed on industry trends in aged care, disability services, and health sector developments.
Why this Role?
  • Be part of a supportive team that values making a difference in the lives of seniors and individuals with disabilities.
  • Enjoy opportunities for personal and professional development in a rewarding role.
  • Play an active role in helping clients receive quality care and support tailored to their unique needs.
Requirements:
  • Diploma or Bachelor's degree in Aged Care, Community Services, or a related field.
  • Proven experience in care coordination or case management, particularly within the aged care sector.
  • Strong knowledge of aged care services, including Home Care Packages and NDIS.
  • Ability to develop and manage person-centered care plans that meet individual client needs.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving.
  • Proficiency in using CRM systems and maintaining accurate client records.
  • Familiarity with health, disability, and aged care regulations and best practices.
  • Valid First Aid and CPR certifications.
  • Current National Police Check.
  • Full driver's license and the right to work in Australia.
PREFERRED SKILLS:
  • Nursing qualifications or a clinical background would be highly regarded.
  • Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients.

  • Client Experience Coordinator

    2 weeks ago

    Australia beBeeCare Full time $60,000 - $80,000

    Care Manager PositionWe are seeking a highly skilled and experienced Care Manager to join our team.The successful candidate will be responsible for directing and coordinating all activities associated with the care of potential and existing clients. This role provides leadership and management of the overall client experience and coordinates effectively with...

  • Client Experience Coordinator

    1 week ago

    Australia Boyce Chartered Accountants Group Full time

    Add expected salary to your profile for insightsWe're looking for a Client Experience Coordinator to join our Moree team.As a Client Experience Coordinator, you will manage workflow to ensure our accountants' workload is balanced, provide exceptional service to clients by handling a variety of requests, and assist the team with preparing financial statements...

  • Experience Coordinator

    1 week ago

    Australia beBeeLifestyle Full time $75,000 - $92,000

    Life Enrichment CoordinatorThis role is ideal for a dynamic Life Enrichment Coordinator who has a passion for creating engaging experiences, able to design and implement activities that cater to the diverse needs of clients.Lead in developing and ensuring that lifestyle programs are run according to the evolving requirements of our clients, fostering...

  • AOD Case Support Specialist

    2 weeks ago

    Australia beBeeCare Coordinator Full time $75,000 - $90,000

    Role Description">We are seeking an innovative and experienced professional to work as part of a team delivering individual and group treatment, care coordination, and wrap-around support to individuals and families affected by AOD issues. The primary focus is to assist individuals and families dealing with AOD-related challenges and address their impact on

  • Client Services Coordinator

    2 weeks ago

    Australia beBeeCare Full time $63,000 - $70,000

    Client Services CoordinatorThe position is responsible for coordinating client services and ensuring high-quality care. Key responsibilities include:Determining clients' requirements through intake interviews and reviewing therapist evaluations, treatment objectives, and plans.Establishing treatment programs by setting schedules and routines, coordinating...

  • Client Experience Liaison

    2 weeks ago

    Australia beBeeCustomer Full time $48,000 - $74,000

    About the Role: The Client Care Coordinator plays a vital part in delivering exceptional customer service across our organization.Key Responsibilities:Cordinate and schedule pet aftercare bookings with both the public and vet clinics.Assist clients who bring pets to our facilities.Prepare viewing areas for client visits.Work closely with preparation,...

  • Client Care Coordinator

    2 weeks ago

    Australia Vetpartners Full time

    **CLIENT CARE**COORDINATOR**-**MARSDEN VET**SURGERY****Marsden Vet Surgery** is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional...

  • Client Care Coordinator

    2 weeks ago

    Australia Home Instead Full time

    **Join Our Passionate Team at Home Instead**Are you passionate about making a difference in the lives of aging Australians? Do you have experience in community engagement and organizing social activities? Currently working as a Lifestyle Coordinator and looking to get out of residential Care and into the community? If so, we'd love to hear from you**About...

  • Client Care Coordinator

    2 weeks ago

    Australia Aussie Life Care Full time

    As a Disability Client Care Coordinator for Aussie Life Care, you will play a critical role in helping individuals with disabilities live fulfilling and independent lives. Your main responsibilities will include:- Assessing clients' needs and developing individualized care plans- Coordinating with healthcare providers, social services, and other support...

  • Client Services Coordinator

    1 week ago

    Australia Dovida Geelong Full time

    About the roleAre you looking for variety in your role? Do you love engaging with people and building relationships? Do you want your next position to be part of something meaningful where you have an opportunity to make a difference in your local community?If you answered yes, take the lead and be part of DovidaDue to rapid expansion of the business, an...