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Customer Service Ambassador

1 month ago

Dinner Plain, Victoria, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team at Travel + Leisure Co. As a key member of our resort staff, you will be responsible for providing exceptional guest experiences and exceeding customer expectations.

Key Responsibilities:

  • Greet and register owners and guests in a friendly and welcoming manner
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork and administrative tasks
  • Utilize communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales team
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

What We Offer:

As a valued member of our team, you will have access to a range of benefits, including:

  • Professional development funding
  • Free staff accommodation
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Great career development opportunities
  • On-shift staff meal

Requirements:

To be successful in this role, you will need:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.
Why Travel + Leisure Co.?

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.