Customer Service Ambassador

3 weeks ago

Dinner Plain, Victoria, Australia Travel + Leisure Co. Full time
We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of customer-centric professionals is dedicated to making every guest feel welcome and valued.

Key Responsibilities

The Guest Service Generalist is a vital role within our resort operations, responsible for delivering seamless front desk, housekeeping, food and beverage, and maintenance services. This includes:

  • Greeting owners and guests, checking in and out, and responding to telephone and email inquiries
  • Portaging luggage, handling cash, and balancing procedures
  • Providing tour and travel inquiries, bookings, reservations, and night audit procedures
  • Maintaining a thorough knowledge of administration equipment, including email, word processing, and credit card settlement machines

Additional Responsibilities

The Guest Service Generalist will also be responsible for:

  • Housekeeping functions, such as cleaning and maintaining guest accommodations
  • Food and beverage functions, including preparing and serving food and beverages
  • Maintenance functions, such as maintaining guest accommodations and common areas

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Discounted hotel stays across the world
  • Subsidized private health insurance (upon successful completion of probation period)
  • Professional development funding

Requirements

To succeed in this role, you will need to possess:

  • A genuine passion for customer service
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • Ability to work a flexible roster, including weekends, evenings, and school holiday periods
  • A current driver's license (preferable)
Where Memories Start with You

Hospitality is at the heart of everything we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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