Customer Service Professional

4 weeks ago


Castle Hill, Australia Medibank Full time
About Medibank

We strive to make real, fundamental change at Medibank, driven by our purpose: to create the best health and wellbeing for all of Australia.

Our local community teams are geographically based, cross-functional groups that enhance connection and trust with customers. Conversations are richer, support is more personalized, and it increases our ability to fully immerse in local communities right across Australia.

About the Role

As a Sales and Customer Service Consultant, you will play a pivotal role in bringing Medibank products and services to your local community. You will be encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service.

You will possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice.

About You
  • You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.
  • You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
  • Being self-motivated and results-focussed are part of your personal 'DNA'.
  • You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy.
  • Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers...all with the ambition of serving the community better
Why You'll Love It Here
  • Flexible Working: Enjoy the freedom to work in-store, from home, or out in the community - depending on business requirements.
  • Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
  • Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

Average salary AU$ 55,000 - AU$ 65,000 per year, depending on experience.



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