Academic Guidance Officer

6 days ago

Sydney, New South Wales, Australia beBeeGuidance Full time $70,000 - $95,000
Student Advisor Job Description

We are seeking an enthusiastic and dedicated Academic Guidance Officer to join our team at our CBD campus.

Job Responsibilities:
  • Provide support to students on-campus by advising on cultural acclimatization and general academic issues
  • Facilitate student accommodation requests (i.e. Homestay and student residence)
  • Offer special duty of care for under-age students with regular check-ins
  • Promote a smooth transition for new student intake (ELICOS & VET)
  • Facilitate academic and financial intervention and problem-solving as required
  • Support agents by answering phone calls, responding to questions about current student status and providing course information
  • Serve as a point of contact for walk-in students, conduct school tours and ensure successful conversion
  • Facilitate student extensions
  • Issue Letter of Acceptance and COEs and work with the school's database system
Additional Responsibilities:
  • Answer the phone, transfer calls and take messages
  • Assist students with questions and problems and/or lead them to the correct department
  • Update the PRISMS site with relevant student information
  • Collaborate with the manager & academic director on assigned tasks
  • Support reception duties as required
  • Attend general staff and team meetings and training sessions as assigned
  • Complete ad-hoc National Student Services tasks(to be determined)

We pride ourselves on our inclusive, creative and energetic atmosphere.

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