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Category Development Specialist

2 months ago

Surry Hills, New South Wales, Australia SILK Laser Clinics Full time
About the Role

We are seeking a highly skilled Category Development Specialist to join our team at SILK Laser Clinics. As a key member of our skincare category team, you will play a pivotal role in driving the growth and development of our skincare business.

Key Responsibilities
  • Pricing Strategies and Cost Management
    • Collaborate with the Head of Skincare to develop and review reports and metrics to achieve revenue and margin targets.
    • Conduct competitor analysis to inform pricing and promotional initiatives.
    • Research industry trends and propose improvements to promotional strategies.
    • Lead detailed sales analysis and stakeholder consultation to drive category performance.
  • Category Standard Operating Procedures
    • Establish and maintain category standard operating procedures.
    • Assist in sourcing content for training modules and materials.
    • Ensure education training content aligns with category policies and procedures.
    • Support the development of learning pathways for therapists.
  • New Product Development
    • Collect and analyze data to support new product development decisions.
  • Implementation and Reporting
    • Create relevant content for newsletters and internal communications.
    • Manage category tickets and queries from clinics.
    • Coordinate category meetings and training sessions.
    • Maintain category handbook content and clinic standards.
    • Provide marketing assistance and engage with the category.
    • Track team incentives and sales performance metrics.
  • Clinic and Customer Support
    • Serve as the primary point of contact for category-related queries.
    • Conduct training sessions for clinics on category processes.
    • Provide support to franchisees with commercial queries.
  • Compliance
    • Ensure compliance obligations are met through documentation and protocol updates.
    • Support clinical department compliance as needed.
Requirements
  • Experience
    • Previous category support experience in services, retail, or related industries.
    • Strong communication, organizational, and negotiation skills.
    • Proficiency in Microsoft Office.
    • Customer service experience is advantageous.
  • Core Competencies
    • Proficient computer skills with high accuracy and attention to detail.
    • Effective prioritization and time management abilities.
    • Proactive, positive attitude with strong written and verbal communication.
    • Customer-focused and collaborative team player.
    • Willingness to learn and work independently across platforms.
  • Tertiary Qualifications
    • Tertiary qualification in business preferred but not essential.
    • Knowledge of aesthetics category and relevant technologies.