Category Expert

4 weeks ago

Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

About the Role:

The Category Specialist will play a pivotal role in driving the growth and development of our skincare category at SILK Laser Clinics.

Key Responsibilities:

  • Collaborate with the Head of Skin to develop and review reports and metrics to achieve revenue and margin targets.
  • Conduct competitor analysis to inform pricing and promotional initiatives.
  • Research industry trends and propose improvements to promotional strategies.
  • Lead detailed sales analysis and stakeholder consultation to drive category performance.
  • Identify growth opportunities within clinics and assist in service optimization.

Learning and Development:

  • Establish and maintain category standard operating procedures.
  • Assist in sourcing content for training modules and materials.
  • Ensure education training content aligns with category policies and procedures.
  • Support the development of learning pathways for therapists.

Implementation and Reporting:

  • Create relevant content for newsletters and internal communications.
  • Manage category tickets and queries from clinics.
  • Coordinate category meetings and training sessions.
  • Maintain category handbook content and clinic standards.
  • Provide marketing assistance and engage with the category.
  • Track team incentives and sales performance metrics.

Requirements:

  • Previous category support experience in services, retail, or related industries.
  • Strong communication, organizational, and negotiation skills.
  • Proficiency in Microsoft Office.
  • Customer service experience is advantageous.

About Us:

SILK Laser Clinics is a dynamic member of the Wesfarmers Group, expanding rapidly with a network of clinics across Australia and New Zealand.

Benefits:

Join SILK Laser Clinics and build your career with an innovative and successful organisation. Enjoy generous benefits, including free laser treatments and discounts on products and services.

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