Category Expert
2 days ago
About the Role:
The Category Specialist will play a pivotal role in driving the growth and development of our skincare category at SILK Laser Clinics.
Key Responsibilities:
- Collaborate with the Head of Skin to develop and review reports and metrics to achieve revenue and margin targets.
- Conduct competitor analysis to inform pricing and promotional initiatives.
- Research industry trends and propose improvements to promotional strategies.
- Lead detailed sales analysis and stakeholder consultation to drive category performance.
- Identify growth opportunities within clinics and assist in service optimization.
Learning and Development:
- Establish and maintain category standard operating procedures.
- Assist in sourcing content for training modules and materials.
- Ensure education training content aligns with category policies and procedures.
- Support the development of learning pathways for therapists.
Implementation and Reporting:
- Create relevant content for newsletters and internal communications.
- Manage category tickets and queries from clinics.
- Coordinate category meetings and training sessions.
- Maintain category handbook content and clinic standards.
- Provide marketing assistance and engage with the category.
- Track team incentives and sales performance metrics.
Requirements:
- Previous category support experience in services, retail, or related industries.
- Strong communication, organizational, and negotiation skills.
- Proficiency in Microsoft Office.
- Customer service experience is advantageous.
About Us:
SILK Laser Clinics is a dynamic member of the Wesfarmers Group, expanding rapidly with a network of clinics across Australia and New Zealand.
Benefits:
Join SILK Laser Clinics and build your career with an innovative and successful organisation. Enjoy generous benefits, including free laser treatments and discounts on products and services.
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