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IT Service Delivery Manager

1 month ago

North Parramatta, New South Wales, Australia Catholic Education Full time

Catholic Education is seeking an experienced IT Service Delivery Manager to join their fast-growing IT Shared Services team and be accountable for the management of Application Delivery and Support of all Human Resource Information Systems (HRIS) and People Management Systems, including Work Health Safety (WHS) systems.

The successful candidate will work with the broader team to enable outcomes and success of Enterprise Applications and IT Services within the IT Shared Service Platform.

The IT Service Delivery Manager will design user-centric technology solutions, services, and journeys, supporting every state of the product development/service design lifecycle to ensure delivery of the best possible end-user experience.

Key Responsibilities:

  • Managing the platform service lifecycle, including defining and executing platform service vision and strategy, validating business requirements and design, identifying and resolving issues.
  • Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback. Defining and writing user stories, acceptance criteria, and success metrics, ensuring customer-centric product design, development, and delivery.
  • Leading research, including consultation with stakeholders and related activities, to define current and future product enhancements to meet customer needs and maximize return on investment.
  • Ensuring service design compliance with regulatory obligations and relevant CSPD's policies and standards, proactively identifying, mitigating, and managing risks associated with the service, and remediation initiatives.
  • Planning and designing tests that validate services have been built against design specification.
  • Embedding a service management culture within the wider team and lead all service design activities for the platform.

Benefits:

Catholic Education offers a range of benefits to its employees, including competitive remuneration, salary packaging, wellbeing initiatives and resources, flexible work arrangements for eligible employees, extensive growth and development opportunities, ex-gratia leave, cultural leave for Aboriginal & Torres Strait Islander employees, and state-of-the-art facilities.

Requirements:

  • Alignment to Catholic Education's purpose and values.
  • Understanding and contribution to the delivery and continuous improvement of relevant strategic initiatives and operational plans.
  • Engagement in continuous learning and contribution to a collaborative and respectful working environment aligned with the culture and values of Catholic Education.
  • Tertiary qualifications in the relevant area of study.
  • Strong negotiation, conflict management, and interpersonal skills.
  • Ability to build strong relationships with internal and external stakeholders.