Customer Experience Strategist

2 days ago

Adelaide, South Australia beBeeExperience Full time $90,000 - $123,456

Transforming customer experiences is at the heart of our role. As a Customer Experience Leader, you will drive meaningful change that enhances how members engage with us.

">Role Overview

This position exists to improve satisfaction and eliminate friction in member interactions. If you're ready to make a real impact, this is your opportunity to shape customer-centric strategies.

  1. Design and implement customer experience initiatives that align with our business goals.
  2. Translate customer insights into actionable plans that drive satisfaction and loyalty.
  3. Champion a whole-of-relationship view, connecting journeys across channels and business units.
  4. Analyse data using platforms such as Qualtrics, Tableau, and Power BI to uncover trends and opportunities.
  5. Bring the customer voice to life through storytelling, activations, and coaching across the organisation.
  6. Contribute to planning and budgeting, ensuring experience initiatives are aligned and impactful.
Key Requirements

We're looking for someone who combines strategic thinking with a passion for people. You'll need:

  • Tertiary qualification in Business, Marketing, Psychology, Communications, or equivalent experience.
  • Proven experience in customer or member experience roles, ideally in a fast-paced, customer-centric environment.
  • Familiarity with NPS, satisfaction metrics, and research methodologies.
  • Understanding of membership models and the local market.
  • Strong understanding of customer experience principles and emerging trends.
  • Analytical mindset with the ability to translate data into compelling narratives.
  • Excellent communication and stakeholder engagement skills.
  • High emotional intelligence and the ability to influence and collaborate across teams.
  • Self-motivation and the ability to work independently with a results-driven approach.

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