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Service Consultant

2 months ago


North Sydney Council, Australia CHUBB Full time
About the Role

Chubb is seeking a highly skilled Service & Claims Consultant to join our team. As a key member of our Inbound Service and Claims team, you will be responsible for delivering exceptional customer experiences and working within a culture built on the card issuers values within the Chubb NAC Services Team.

Key Responsibilities
  • Deliver seamless member experiences on the No Additional Charge (NAC) insurance program by delivering exceptional customer experiences and working within a culture built on the card issuers values within the Chubb NAC Services Team.
  • Delivering an exceptional level of service on all enquires, including claims.
  • Provide accurate and timely information to customers relating to the coverage prescribed by their Card Terms and Conditions.
  • Understanding the customer needs and delivering a personalised service.
  • Working within a heavily regulated industry, you will be expected to, in time, have and demonstrate a sound understanding of CHUBB's legal, regulatory and internal compliance obligations (including CHUBB's policies and procedures) and promote compliance, including achieving compliant outcomes within business unit.
  • You'll be expected to provide financial services efficiently, honestly and fairly; to successfully complete any prescribed training to maintain skills and competencies to fulfill role and functions; and to identify, record and report complaints, conflicts, breeches and other reportable matters in a timely manner.
  • As a team member of the Inbound Service and Claims team you will be expected to meet or exceed financial targets whilst meeting service levels
  • You will ensure that the handling of all written queries is within a five-day time frame in a professional and efficient manner and within CHUBB Direct Marketing Customer Service Standards.
  • As a frontline sales person you will be expected to identify sales opportunities and also to give regular feedback to the team and Account Managers. You will utilise your sales skills to identify customer needs and obtain the sales rate target assigned to any individual campaign. You will utilise your skills to retain customers who call in to cancel their existing policies.
  • You might participate and contribute in training workshops from time to time and provide relevant feedback to stakeholders.
  • To Ensure QA scores are met at all times to adopt quickly to any procedural changes.
Requirements
  • Exceptional customer service skills, with a minimum of 12 months experience in a customer service focused role.
  • Strong written communication skills and verbal communication.
  • Strong computer literacy and ability to learn new systems.
  • Analytical skills and a high attention to detail.
  • Results driven and strong focus on continuing to improve.
  • Solid competence in Excel, Word and PowerPoint.
  • Must be a strong team player
About Chubb

Chubb is a world leader in insurance, with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: