Operations Coordinator

1 week ago

Cairns, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000
Logistics Specialist

We are seeking a professional and experienced logistics specialist to play a key role in our branch teams. As a vital member of the team, you will build strong relationships with customers through high standards of sales and service in a customer-facing role.

Key Responsibilities Include:
  • Coordinate and manage deliveries efficiently and effectively.
  • Ensure a safe work environment by demonstrating safe work and driving behaviours at all times.
  • Deliver exceptional customer service, ensuring that customers receive timely and efficient solutions to their needs.
  • Build strong customer bonds, establishing long-term relationships and fostering loyalty.
  • Deliver parts & products safely to trade customers, including workshops and dealerships.
  • Actively promote products & marketing activities when delivering products, driving sales growth and revenue.
  • Assist the team with other tasks as required, such as processing orders, dispatching products, processing credits, and responding to customer enquiries.
Essential Skills and Qualifications:
  • A proactive person who can multitask and prioritise deliveries based on urgency, ensuring timely completion of tasks.
  • Strong customer service mindset, able to build trust and rapport with customers.
  • Friendly, professional, and knowledgeable, with excellent communication skills.
  • Comfort working independently, with minimal supervision.
  • Physical capacity to perform the duties of the role, including handling products of a heavy nature.
  • Current/valid driver's licence (manual preferred), with previous experience operating vehicles in a similar capacity.
  • Previous customer service experience within a trade/mechanical environment is desirable.
About Us:

NAPA has built a vast national network delivering solutions in trade, industrial, wholesale, and mining industries. We're accelerating an exciting journey revolutionising the Australian automotive aftermarket sector, proudly supported by 100 years of industry expertise from heritage brands.

We genuinely care about supporting you to reach your full potential, offering tailored 'Napa Know How' career opportunities linked to your personal development plan.

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