Global Outbound QA Specialist

3 days ago


Sydney, New South Wales, Australia Amazon Full time
About This Role

We are seeking a highly skilled Global Outbound QA Specialist to join our Marketing Operations team in Sydney, Australia. As a key member of our team, you will play a critical role in ensuring the highest quality of our outbound communications.

Key Responsibilities
  • Conduct thorough Quality Assurance (QA) of email and push notification campaigns, including testing segmentation, personalization, copy, links, and rendering across various devices and platforms for different customer types and preferences.
  • Maintain and follow QA checklists, test accounts, and processes to ensure compliance with campaign specifications.
  • Test and troubleshoot email templates to ensure proper rendering of static and dynamic content.
  • Review journey automation and customer lifecycle campaigns to validate that the correct customers receive the correct message at the correct time.
  • Partner with the global segmentation team and production leads to identify underperforming campaigns and journeys according to established channel benchmarks, and propose actionable strategies for improvement or deactivation.
  • Provide detailed reports on QA findings, including root causes of failures, trends, and improvement recommendations to campaign production teams.
About You

To be successful in this role, you will require:

  • 1+ years of experience in quality assurance, specifically for email campaigns with Salesforce/ExactTarget or similar email service providers.
  • Experience managing multiple projects with great attention to detail.
  • Experience with email marketing systems and QA methodologies.
  • BASIC KNOWLEDGE OF HTML AND ABILITY TO TROUBLESHOOT HTML-RELATED ISSUES.
What We Offer

As a Global Outbound QA Specialist with Amazon, you can expect a competitive salary of $80,000 - $100,000 per annum, depending on your experience and qualifications.

In addition to a competitive salary, you will also receive a range of benefits, including access to training and development opportunities, flexible working arrangements, and a comprehensive employee assistance program.



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