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Quality Assurance Specialist for Outbound Campaigns

2 months ago

Sydney, New South Wales, Australia Launch Recruitment Full time

Our client, a global leader in technology, is seeking a talented Quality Assurance Specialist to join their team in Sydney. They are dedicated to connecting with a global audience through innovative solutions.

Role Responsibilities:

  • Conduct thorough QA of email and push notification campaigns, including testing segmentation, personalization, copy, links, and rendering across various devices and platforms for different customer types and preferences, ensuring all communications meet standards and requirements before deployment
  • Test and troubleshoot email templates to ensure proper rendering of static and dynamic content
  • Review journey automation and customer lifecycle campaigns to validate that the correct customers receive the correct message at the correct time
  • Partner with the global segmentation team and production leads to identify underperforming campaigns and journeys according to established channel benchmarks, and propose actionable strategies for improvement or deactivation
  • Provide detailed reports on QA findings, including root causes of failures, trends, and improvement recommendations to campaign production teams
  • Check recently deployed campaigns to ensure they are sending as expected, and provide initial performance metrics

Key Requirements:

  • 1+ years of experience in quality assurance, specifically for email campaigns with Salesforce/ExactTarget or similar email service providers
  • Experience managing multiple projects with great attention to detail
  • Experience with email marketing systems and QA methodologies
  • Basic knowledge of HTML and ability to troubleshoot HTML-related issues
  • Strong interest in online marketing and customer relationship management
  • Hands-on experience with Movable Ink and other personalization tools
  • Intermediate to advanced HTML skills
  • Experience with project management tools such as Jira
  • Basic SQL experience and familiarity with queries

Please reach out to Jaz at jkuthubdeen@launchrecruitment.com.au for more information.