Enterprise IT Support Specialist

3 days ago


Canberra, ACT, Australia Leidos Full time

Explore your opportunity to contribute to the success of a global leader in Technology, Engineering, and Science Solutions and Services at Leidos Australia.

We are seeking an Enterprise IT Support Specialist to join our team in Australia. This role will be primarily responsible for delivering exceptional technical support services to corporate computer hardware, software, network, and telecommunication systems.

About Leidos

As a Fortune 500 company, Leidos has been a trusted partner to the Australian Government for over 25 years, having delivered complex software and systems integration projects. Our local workforce of around 2,000 employees boasts a high level of security clearance, and we have one of the largest security-cleared workforces in Australia.

Key Responsibilities

The successful candidate will diagnose and resolve technical issues and requests related to:

  • Account maintenance (password resets, account unlocks)
  • Troubleshooting of Windows 11 & 10 standard operating environment, Microsoft 365 Office suite, and applications
  • Remote access (VPN and Portal access, token troubleshooting)
  • Exchange mailbox issues and requests, mail client (M365) support
  • Maintaining access lists to file shares and network printers
  • Co-ordinating procurement for mobile phone, hardware, and software requests
Qualifications and Experience

To be considered for this role, you should have demonstrated interest in IT, with IT certification or working towards it. One or more years' experience in a similar support role is desirable. We also welcome candidates with beneficial experience in ITSM Support, ticket management tools, VPN/remote access support, general desktop troubleshooting, network troubleshooting, Microsoft Windows 10 Operating System, and Microsoft Office 2016 suite.

What You'll Love

At Leidos, we pride ourselves on creating a truly inclusive workplace, welcoming diverse perspectives and promoting equal opportunities. If you're open-minded, enthusiastic, and keen to make a difference, we encourage you to apply. Please note that applicants may need to meet International Traffic in Arms Regulations (ITAR) requirements, which could place limitations on certain individuals due to nationality or residency status.



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