Enterprise Support Solutions Professional

4 weeks ago


Canberra, ACT, Australia NetApp Full time

Job Overview

As a key member of the NetApp team, the Enterprise Support Solutions Professional will play a critical role in providing exceptional support services to our clients. This is a highly technical, customer-centric opportunity that requires strong communication and escalation management skills.

About the Role

The Global Customer Support Specialist will be responsible for planning and overseeing enterprise-level support and service activities for company products and services. This role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and helping to increase sales by coordinating support activities for the account.

Responsibilities

  • Work closely with NetApp customers and designated Account/Sales Teams to provide expert support and guidance
  • Develop and implement customized support solutions to meet the unique needs of our clients
  • Collaborate with cross-functional teams to ensure seamless support services and high customer satisfaction
  • Provide regular updates and reports to stakeholders on support activities and customer satisfaction
  • Identify opportunities to improve support processes and implement changes to enhance customer experience

Requirements

  • 8-12 years of related experience with a bachelor's degree; or 5 years and a master's degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience
  • Excellent written and verbal communication skills in Mandarin Chinese and English are mandatory. Proficiency in any other languages is highly welcome
  • Ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization
  • Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross-functional teams, influence behavior, and drive actions

Estimated Salary Range

$120,000 - $180,000 per year, depending on experience and qualifications

Location

Taipei, TW

About NetApp

NetApp is a leading provider of enterprise-level support and services for company products and services. We are committed to providing exceptional support services to our clients and are seeking a highly skilled and motivated individual to join our team.



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