Insurance Recovery Specialist

3 days ago


Kawana Waters, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled Insurance Recovery Specialist to join our team at Auto & General. In this role, you will be responsible for managing a portfolio of undisputed liability claims and maximising the recovery amount received on each claim.

Key Responsibilities
  • Manage a portfolio of recoveries claims, including those where a TPI claim number has been provided and the liability has been accepted.
  • Maximise the recovery amount received on each claim through effective management and triage of claims.
  • Effectively manage and communicate with Recoveries, customers, TPIs, and service providers to coordinate activity and prioritise tasks.
  • Manage outbound calls to TPIs to chase recovery payments and inbound correspondence from TPIs on undisputed claims.
  • Instigate litigation where appropriate, considering the broader commercial impacts.
Our Perks
  • Location: Our Kawana Office offers a great work-life balance with local shops, cafes, and restaurants within walking distance.
  • Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually.
  • Paid parental leave: We support our new parents with paid parental leave and other benefits.
  • Workplace giving: If you're passionate about a cause, we are too – we offer workplace giving and dollar match your donations to registered charities.
  • Development opportunities: We champion your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers.
About Us

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. With a range of general insurance products, we protect customers on the road, at home, and on holiday. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other.

We're excited about the future and are always on the lookout for talented individuals who can help us achieve our goal of being Australia's best insurer. With a focus on fostering an inclusive culture that creates a great place to work for all, we welcome applications from motivated professionals like you. $63,000 - $80,000 per annum


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