SEE Administration Officer
2 weeks ago
Navitas Skilled Futures is seeking a highly skilled and experienced professional to support the delivery of the Skills for Education and Employment program (SEE) and other services. As a SEE Administration Officer, you will play a critical role in ensuring the smooth operation of our programs and services.
Key Responsibilities- Provide exceptional customer service by responding promptly to inquiries and shaping clients' first impression of Navitas Skilled Futures.
- Actively promote and market Navitas Skilled Futures programs and services, and assist with organizing and promoting site events.
- Manage stakeholder communication, escalate feedback and complaints, and provide support with program, site, and employment information.
- Provide high-quality administrative support, including timely responses to stakeholders, systems data maintenance, and projects and operational improvements.
- Manage various administrative tasks, including data entry, management of client documents, invoicing, and escalating issues promptly.
- Ensure consistent high-quality reporting support by maintaining accurate records and ensuring secure storage of client information in compliance with privacy regulations.
- SOURCE, ANALYZE, AND VALIDATE DATA, AS REQUIRED.
- Demonstrated experience in providing administrative support within an education environment.
- Demonstrated high-level written and verbal communication skills with the ability to effectively liaise with key stakeholders in a multicultural learning environment.
- Advanced computer application skills, including Microsoft Office suite.
- Demonstrated awareness of a range of cultural perspectives and sensitive approaches to our clients and stakeholders.
- Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) program.
- A fun and supportive team environment.
- Career progression and development pathways.
- Collegial and collaborative environment with the aim of academic excellence.
- Mobility within the organization and locations.
- Health & Wellbeing packages, including free counseling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation, and insurance.
- Salary packaging and novated leasing.
Navitas is a leading global education provider driven by a commitment to transform lives through education. It employs more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world. Navitas consists of two distinct divisions: University Partnerships (UP) and Careers & Industry (C&I) divisions.
The C&I division, which represents a significant part of the Navitas portfolio, brings together niche colleges offering higher education, VET, professional development, and employability skills to more than 25,000 students across 22 countries. We employ approximately 1,800 staff to deliver programs in five regions: Australasia, UK, South West Europe, Germany/Switzerland/Austria, and the US.
Navitas Skilled Futures delivers the Adult Migrant English Program (AMEP) on behalf of the Department of Home Affairs and the Skills for Education and Employment Program (SEE) on behalf of the Department of Employment and Workplace Relations. We are also the 2021, 2022, and 2023 winners of the NSW Premier's Multicultural Community Medals.
We are committed to working with Federal and State Governments, education providers, communities, employers, and industry groups to provide the language, literacy, numeracy, and employability skills that meet the settlement, study, and employment goals of our clients.
Diversity and InclusionNavitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility, and diversity in the workplace will deliver a rich and collaborative environment for our employees, students, and clients.
We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.
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