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SEE Administration Officer

2 months ago

Sydney, New South Wales, Australia Navitas Full time
About the Role

Navitas Skilled Futures is seeking a highly skilled and experienced professional to support the delivery of the Skills for Education and Employment program (SEE) and other services. The successful candidate will work closely with internal stakeholders to provide exceptional customer service, promote and market Navitas Skilled Futures programs and services, and manage stakeholder communication.

Key Responsibilities
  • Customer Service and Support
    • Provide prompt and professional responses to customer inquiries via phone, email, and in-person.
    • Develop and maintain positive relationships with clients and stakeholders.
  • Program Support and Promotion
    • Actively promote and market Navitas Skilled Futures programs and services.
    • Assist with organizing and promoting site events.
  • Stakeholder Communication and Management
    • Manage stakeholder communication, escalating feedback and complaints as necessary.
    • Provide support with program, site, and employment information.
  • Administrative Support
    • Provide high-quality administrative support, including timely responses to stakeholders, systems data maintenance, and projects and operational improvements.
    • Manage various administrative tasks, including data entry, management of client documents, invoicing, and escalating issues promptly.
  • Reporting and Compliance
    • Ensure consistent high-quality reporting support by accurate records.
    • Ensure secure storage of client information in compliance with privacy regulations.
Requirements
  • Experience and Skills
    • Demonstrated experience in providing administrative support within an education environment.
    • Demonstrated high-level written and verbal communication skills with the ability to effectively liaise with key stakeholders in a multicultural learning environment.
    • Advanced computer application skills, including Microsoft Office suite.
  • Knowledge and Awareness
    • Demonstrated awareness of a range of cultural perspectives and sensitive approaches to our clients and stakeholders.
    • Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) program.
About Us

Navitas is a leading global education provider driven by a commitment to transform lives through education. We employ more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world.

We are committed to working with Federal and State Governments, education providers, communities, employers, and industry groups to provide the language, literacy, numeracy, and employability skills that meet the settlement, study, and employment goals of our clients.

We promote and embrace an inclusive and diversified workforce, believing equality, flexibility, and diversity in the workplace will deliver a rich and collaborative environment for our employees, students, and clients.