IT Desktop Support Specialist

23 hours ago


Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time
About the Role

Located in our Mackay branch, we have a permanent, full-time opportunity available for an IT Desktop Support Specialist to join our diverse team.

The successful candidate will provide quality desktop support to our internal customers and resolve complex requests or assign to the appropriate resolver group. This will ensure a high standard of customer service experience.

Main Responsibilities:
  • Monitor & prioritize the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management.
  • Provide desktop support and resolve customer's problems and provide remote troubleshooting support on desktop issues.
  • Document all reported incidents through ITIL practices.
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tablets, phone system, meeting rooms, printers.
About You

You will have solid experience working in a customer-oriented IT Support role, along with exceptional stakeholder engagement and communication skills. You are solution-focused, a self-starter with the ability to work unsupervised along with a high degree of initiative.

You must have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune and Network Connectivity fundamentals.

A tertiary qualification in IT would be highly regarded, as would exposure to MS Dynamics AX and Warehouse Management Systems (SCALE).

About the Benefits

Hastings Deering offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience.

We also offer a wide range of benefits including:

  • A rewarding career with diverse opportunities.
  • A comprehensive employee assistance program for employees and their families.
  • Discounts on private health, vehicles, travel and more.
  • A culture of inspiration, innovation, collaboration and execution.
  • Ongoing training & support to further your career.
  • Free on-site parking.


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