IT Support Specialist

1 week ago


Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

About Hastings Deering

Hastings Deering (Australia) Ltd is a leading provider of quality IT Desktop Support services to its valued internal customers.

As an IT Support Analyst (Level 2), you will be responsible for resolving complex requests and ensuring the overall customer service experience is of a high standard. Reporting to the Manager - Technology Customer Services, you will:

  • Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
  • Provide desktop support and resolve our customer's problems and provide remote troubleshooting support on desktop issues
  • Document all reported incidents through ITIL practices
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tables, phone system, meeting rooms, printers

About You

You will have solid experience working in a customer orientated IT Support Analyst Level 2 role, along with exceptional stakeholder engagement and communication skills. You are solution focused, a self-starter with the ability to work unsupervised along with a high degree of initiative.

A competitive annual salary of $AUD 70,000 - $90,000 will be offered to successful candidates, depending on experience. We also offer a range of benefits including:

  • A rewarding career with diverse opportunities
  • A culture of inspiration, innovation, collaboration and execution
  • Ongoing training & support to further your career
  • Free on-site parking

Benefits of Working at Hastings Deering

Hastings Deering offers a wide range of benefits that contribute to a positive and supportive work environment. Some of these benefits include a competitive salary, a culture of inspiration and innovation, ongoing training and support, and free on-site parking.

Requirements

To be successful in this role, you will need to have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune and Network Connectivity fundamentals. Tertiary qualifications in IT are highly regarded, as well as exposure to MS Dynamics AX and Warehouse Management Systems (SCALE).

Culture at Hastings Deering

Hastings Deering is committed to creating a diverse, inclusive and powerful workforce where all our people feel like they belong. Our Flexibility and Inclusion program, 'Together as One', aims to create a workplace that values diversity, equity and inclusion. Current staff members are required to advise their line managers before applying for this role. If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now.



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