IT Desktop Support Specialist

1 week ago


Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

About Hastings Deering (Australia) Ltd

Hastings Deering is a leading provider of quality products and services in Australia. As an IT Support Analyst Level 2, you will play a key role in ensuring the smooth operation of our internal systems.

The successful candidate will have solid experience working in a customer-orientated IT environment, with exceptional stakeholder engagement and communication skills. You will be solution-focused, a self-starter with the ability to work unsupervised, and possess a high degree of initiative.

Key Responsibilities

  • Monitor and prioritise the Service Desk ticketing system for tickets assigned to the queue
  • Provide desktop support and resolve customer problems
  • Document all reported incidents through ITIL practices
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support

About You

You will have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals. Tertiary Qualifications in IT are highly regarded, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE).

About the Benefits

  • A competitive salary of AU$80,000 - AU$110,000 per annum
  • A wide range of benefits, including discounts on private health, vehicles, travel, and more
  • Ongoing training and support to further your career
  • A culture of inspiration, innovation, collaboration, and execution

How to Apply

If you are looking for a new role with diverse opportunities within an organisation that truly cares about its employees, then apply now.



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