IT Support Analyst

7 days ago


Mackay, Queensland, Australia Hastings Deering Full time

About the Role

Hastings Deering is seeking an experienced Desktop Support Specialist to join their team in Mackay. This is a permanent, full-time opportunity that involves providing high-quality IT desktop support to internal customers.

The successful candidate will have a solid background in customer-oriented IT support and excellent communication skills. They will be able to work independently and demonstrate a high degree of initiative.

Key Responsibilities

  • Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue.
  • Provide desktop support and resolve customer problems and provide remote troubleshooting support on desktop issues.
  • Document all reported incidents through ITIL practices.
  • Resolve Level 2 Desktop Support and equipment and software support where it is part of the service desk remit.

About You

To succeed in this role, you will need sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals. Tertiary qualifications in IT would be highly regarded, especially if you have experience with MS Dynamics AX and Warehouse Management Systems (SCALE).

About the Benefits

  • A competitive salary of approximately $80,000 per annum.
  • A rewarding career with diverse opportunities.
  • A culture of inspiration, innovation, collaboration, and execution.
  • Ongoing training and support to further your career.
  • Free on-site parking.

How to Apply


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