Dispute Resolution Specialist
4 days ago
Transforming Travel Insurance with Exceptional Service
Cover-More Group, a leading brand in travel insurance, seeks a skilled Dispute Resolution Specialist to elevate customer experiences and drive excellence.
About the Role
We are looking for a dedicated professional to manage and resolve complex customer complaints, ensuring satisfactory outcomes and maintaining high service standards.
Key Responsibilities:
- Effectively manage and resolve customer complaints, leveraging negotiation and influencing skills to engage with internal and external stakeholders.
- Support internal teams on best practices in customer service and complaint management to foster a culture of excellence.
- Identify and address potential issues across business areas, driving improvements and preventing future complaints.
- Deliver a compassionate and effective customer experience, understanding and addressing unique needs.
Requirements and Qualifications
To succeed in this role, you will need:
- Background in claims or complaints management, with a deep understanding of Australian insurance legislation and industry standards.
- Strong analytical abilities to manage complex cases and identify trends.
- Passion for delivering positive customer experiences and improving service quality.
What We Offer
Cover-More Group values optimism, caring, togetherness, reliability, and determination. As an employee, you can expect:
- A hybrid work week policy, balancing flexibility and productivity.
- Regular annual and personal leave benefits, including anniversary leave and volunteer leave.
- A comprehensive paid parental leave scheme.
- Free travel insurance for you and your partner, plus great discounts through our extensive travel partnerships.
Estimated Salary: $70,000 - $90,000 per annum
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