Dispute Resolution Specialist
4 days ago
At Cover-More, we pride ourselves on delivering exceptional customer experiences and resolving complex issues with ease.
Elevate your career by joining our team of experts as a Dispute Resolution Specialist, where you will play a crucial role in shaping the way we handle complaints and enhance overall customer satisfaction.
This is an exciting opportunity to make a real difference in people's lives, working closely with internal teams to drive improvements and prevent future complaints.
The ideal candidate will have a strong background in claims or complaints management, with a deep understanding of Australian insurance legislation and industry standards.
You will be passionate about delivering positive customer experiences, improving service quality, and driving business growth through effective complaint resolution.
In this role, you will:
- Effectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining high service standards.
- Support internal teams on best practices in customer service and complaint management to foster a culture of excellence.
- Identify and address potential issues across business areas, driving improvements and preventing future complaints.
We are looking for someone who is skilled at negotiation and influencing, has a keen eye for detail, and is able to analyze complex cases and identify trends.
The successful candidate will be rewarded with a competitive salary of approximately $85,000 per year, depending on experience, plus additional benefits including hybrid work arrangements, career growth opportunities, and comprehensive leave packages.
Cover-More is a global group of professionals dedicated to protecting travelers worldwide. We value optimism, caring, togetherness, reliability, and determination. If you share these values and are passionate about making a difference, apply today and join our team of champions
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