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Membership Experience Manager

2 months ago

Sydney, New South Wales, Australia Beaumont People Full time

About the Role

The Membership Manager plays a key role in ensuring members have a seamless experience. They oversee the membership database, handle administration and finances, and ensure accurate records. By managing data and providing insights, they help deliver top-quality service and support to members.

Key Responsibilities

  • Process and maintain accurate membership records in the database.
  • Provide a high level of customer service and respond to membership inquiries.
  • Reconcile payment records and assist with branch financial records.
  • Understand and translate data to provide membership insights for strategic planning.
  • Train and supervise support staff in membership processes.
  • Provide other administrative duties as required.

Requirements

  • Experience in a membership, customer experience or stakeholder engagement role.
  • Experience in managing databases or CRM systems.
  • Passionate about contributing to organisational objectives and advocating for the community.
  • Passionate about delivering exceptional customer service.
  • Professional, personable, and motivated with the ability to thrive in a collaborative team.
  • Strong stakeholder engagement skills.
  • Exceptional verbal and written communication skills.
  • Ability to maintain, interpret and translate data into member insights.