Membership Director

2 weeks ago

Sydney, New South Wales, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and experienced Membership Manager to join our team at Fitness First. As a key member of our club management team, you will be responsible for delivering exceptional member experiences and driving sales growth.

Key Responsibilities
  • Lead a team of Member Support Consultants to achieve sales targets and member retention budgets
  • Develop and implement strategies to improve member engagement and satisfaction
  • Collaborate with the Club Manager to develop and implement sales training programs
  • Monitor and analyze sales performance and member retention metrics to inform business decisions
  • Provide exceptional customer service and resolve member complaints in a timely and professional manner
About You
  • Proven sales and customer service experience with a track record of achieving sales targets and improving customer satisfaction
  • Strong leadership and team management skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills with the ability to build strong relationships with members and colleagues
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer
  • A competitive salary and commission structure
  • A comprehensive training and development program
  • A supportive and collaborative team environment
  • Opportunities for career growth and advancement

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