Investigation Specialists
1 week ago
About New Horizons
New Horizons is a dynamic not-for-profit organization that prioritizes wellbeing and supports individuals with diverse needs, including disability, mental health, aged care, and more.
Job Opportunity
We are seeking skilled Investigation Specialists to join our team. As an Investigation Specialist, you will conduct thorough investigations across our organization, ensuring the highest standards of quality, timeliness, and integrity.
Key Responsibilities
- Conduct investigations into customer complaints, incidents, and other matters, identifying areas for improvement and risk mitigation.
- Communicate findings clearly and succinctly to stakeholders, adapting your approach to meet their needs.
- Collaborate with colleagues to ensure a comprehensive understanding of incidents and their impact on our organization.
- Develop and implement strategies to prevent recurrence of incidents, promoting a culture of safety and quality.
Requirements
- Extensive experience in conducting investigations, ideally in areas such as customer complaints, incidents, and workers' compensation.
- A relevant tertiary qualification, such as government investigations, law, justice, or criminology.
- Excellent written and verbal communication skills, with the ability to adapt your approach to different stakeholders.
- A compassionate and empathetic approach, with a focus on getting to the heart of the matter.
What We Offer
- A supportive and inclusive work environment that values diversity and promotes wellbeing.
- The opportunity to work with a dynamic team that makes a positive impact on the lives of others.
- A chance to develop your skills and expertise in investigation and risk management.
Selection Criteria
- National Police check
- Working with Children check
- NDIS Worker Check
- Covid Vaccination in line with health orders
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