Dedicated Client Service Representative

4 days ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000
Job Title: Dedicated Client Service Representative

Are you passionate about delivering exceptional customer service and creating lasting impressions with our valued clients?

HUB24 is seeking a highly motivated and results-driven Client Service Representative to join our dynamic team. As a key member of our contact centre, you will play a vital role in providing world-class support to our clients, ensuring their needs are met and exceeded.

  1. Key Responsibilities:
    • Contact Centre inbound and outbound call enquiries
    • Assist with client enquiries in line with the company's service offering and liaise with key relationships.
    • Draft and produce client communications as required by advisors and managers.
    • Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
    • Utilise effective problem solving and time management skills in client service operations.
    • Other service-related queries as required and to be assigned by your team leader
  3. Requirements:
    • Superannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
    • Proven client service experience in a call centre environment, and a passion for customers.
    • Energised by resolving questions and supporting clients through outstanding phone interaction
    • Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
    • Have a proven ability to pick up new technology and systems quickly.
    • Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.
  5. Benefits:

  6. We offer a range of benefits that support your career development and well-being, including:

    • Competitive salary and incentives package
    • Opportunities for career growth and advancement
    • Professional development programs to enhance your skills and knowledge
    • A supportive and inclusive work environment
    • Recognition and rewards for outstanding performance
  7. What We Offer:

  8. At HUB24, we pride ourselves on being an employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you're passionate about delivering exceptional customer service and creating lasting impressions with our valued clients, we'd love to hear from you

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