Dedicated Client Liaison

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $85,000
Customer Service Representative

We are seeking a skilled and dedicated individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support.

The successful candidate will have excellent communication skills, with experience in customer and client service. You will be confident, proactive, and able to work effectively in a fast-paced environment.

  • Billing of client invoices and ensuring timely payment.
  • Allocation and coordination of service calls with technicians, ensuring efficient resolution of issues.
  • Maintenance of the central client inbox and customer service line, providing seamless support to clients.
  • Raising and processing of purchase orders, managing inventory and supplies.
  • Review and approval of weekly timesheets from technicians, ensuring accurate tracking of work hours.
  • Collaboration with the Service Operations Team to ensure smooth operation of client invoice requirements.
  • Supporting the call Centre in-bound phone coverage, providing expert assistance to clients.

As a valued member of our team, you will enjoy a competitive salary package, bonus incentives, flexible working hours, and opportunities for career development and growth.

Key Responsibilities:
  • Delivering exceptional customer service and support.
  • Managing client relationships and resolving issues efficiently.
  • Collaborating with internal teams to achieve business objectives.
  • Ensuring compliance with company policies and procedures.
  • Providing expert assistance to clients via phone or email.

We offer a dynamic and supportive work environment, with a strong focus on customer service excellence. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.

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